We want you to be completely satisfied with your purchase from swcproducts.com. Specifically, if you are not entirely happy with your order, we are here to help. Therefore, our official returns policy ensures you have all the protections and rights you deserve under UK consumer law.

Last Updated: 13 August 2026

1. Returns Policy and Cooling-Off Rights

In accordance with the UK Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of the delivery date. Consequently, the cancellation window expires after 14 days from the date you receive your physical item.

To exercise this right, you must inform us of your decision through a clear statement. Specifically, the easiest option is using our contact form with your order number. In addition, this returns policy covers all our gaming head trackers and accessories.

2. Returns Policy Eligibility and Conditions

To qualify for a valid return under our returns policy guidelines, please ensure that:

• The item remains in the exact condition that you received it, unused, and undamaged.
• The item is stored inside its original product packaging.
• You provide valid proof of purchase, such as your store order number.

However, we reserve the right to refuse returns for merchandise that fails to meet these terms. Overall, our IR head tracker models and gaming motion sensors fall strictly under these requirements.

3. Return Shipping Responsibilities

You will be responsible for paying your own shipping costs when returning an item due to a change of mind. As a result, standard return shipping fees remain non-refundable.

Furthermore, we strongly recommend using a tracked postal service because we cannot accept responsibility for lost return shipments. For instance, protecting your shipment ensures a smooth resolution under our returns policy.

4. Refunds Processing Standards

Once we receive your returned item, our team will inspect it and notify you of the status. Consequently, we will update you on your refund status immediately after checking the hardware.

If approved, we will process your refund directly to your original payment method. Furthermore, we aim to issue all approved refunds within 14 days. Therefore, customers using our USB head tracker clip products receive full protection under this returns policy.

5. Faulty or Damaged Items

In the unlikely event that your order arrives damaged or faulty, please contact us right away. Under official UK Consumer Rights legislation, you hold clear rights to a repair, replacement, or full refund.

Specifically, please email us within 30 days of delivery with your order number and photo evidence. In addition, when items arrive damaged or faulty, our store covers the return shipping costs completely.

6. Contact Us Regarding Our Returns Policy

If you have questions regarding our returns policy, please contact us directly. As a result, our customer support team can assist you with any TrackIR replacement or hardware queries.