Our official privacy policy details how SWCProducts protects your data. Specifically, we operate this website and provide TrackIT gaming head tracker solutions from Horsham, West Sussex. Therefore, for UK GDPR compliance, we act as the official data controller. Because your security matters to us, please read these guidelines carefully to understand our personal data practices.

Last Updated: 13 August 2026

1. Privacy Policy Overview and Who We Are

As mentioned above, we operate this website and provide TrackIT gaming head tracker solutions from Horsham, West Sussex. In addition, for UK GDPR compliance, we act as the primary data controller.

2. The Data We Collect About You

To deliver products efficiently, we collect and manage different types of customer information. Consequently, we group this data as follows:

• Identity & Contact Data: Includes your full name, email address, phone number, and delivery details provided during order checkout.
• Transaction Data: Includes payment histories and order details for your TrackIR alternative hardware purchases.
• Technical Data: Includes your internet protocol address because our web server collects this information automatically.
• Financial Data: However, we never collect or store payment card details. Secure external payment gateways process all financial transactions safely.

3. Privacy Policy Legal Foundations and Usage

Furthermore, we process personal data only when permitted by law. Our primary data usage relies on the following legal foundations:

• Processing customer orders based on performance of a contract obligations.
• Responding to help messages based on legitimate interests to deliver reliable customer support.
• Updating customers on policy changes based on legitimate business administrative interests.
• Preventing website fraud based on our legitimate interests to maintain digital security.

4. Who We Share Your Data With

First and foremost, we do not sell personal details. However, we share essential information with trusted service providers to run our store effectively:

• PayPal & Stripe: Payment gateways handling secure monetary transactions during checkout.
• Formspree: Contact form processing services delivering customer messages directly to our inbox.
• Delivery Carriers: Shipping providers like Royal Mail needing names and addresses for order deliveries.

5. Data Retention Standards

In addition, we keep personal information only as long as necessary. Retention periods align with legal, regulatory, and tax accounting duties. For instance, UK tax regulations require us to store basic customer transaction data for six years.

6. Your Legal Rights Under This Privacy Policy

Under UK data protection laws, you retain clear legal rights. As a result, your rights include the following options:

• Requesting full access to stored personal data files.
• Requesting immediate correction of inaccurate account information.
• Requesting complete erasure of personal records where applicable.
• Objecting to ongoing processing of personal information.
• Requesting restricted handling of specific personal data fields.

Therefore, to exercise any statutory rights under this privacy policy, please contact us. In addition, you may lodge complaints directly with the Information Commissioner’s Office.

7. Cookie Policy and Site Usage

Cookies help our online store function properly. Specifically, we utilize basic cookie categories as follows:

• Essential Cookies: Required technical cookies allowing shopping cart features and checkout functions to operate correctly.
• Performance Cookies: However, we currently avoid non-essential tracking cookies. Indeed, we will request explicit user permission before adding marketing trackers later.

8. Contact Us Regarding This Privacy Policy

If you have questions about our privacy policy details, please contact us. Consequently, our team remains ready to help with data queries.

9. Scope for Head Tracking Hardware

Purchasing gaming head tracker hardware requires gathering relevant order information. Consequently, we collect essential configuration preferences to support your setup:

• Product details covering gaming motion sensor hardware orders.
• Simulator compatibility support data for games like DCS World or MSFS.
• Configuration queries for flight simulator head tracking accessories.
• Order support details for USB Head Tracker Clip devices.

Overall, we protect all order data gathered for OpenTrack head tracker users. This process aligns with strict UK GDPR rules to protect your privacy policy rights.