Need Help with Your Gaming Head Tracker?

Because software calibration directly affects your overall gaming experience, our UK-based support team provides fast assistance for all technical queries. For instance, if you have questions regarding setup profiles, hardware mounting options, or delivery updates, reaching out through our primary contacts channel ensures you get direct guidance from experienced specialists who understand simulation gaming setups inside and out.

Common Technical Support Topics

We routinely assist gamers with configuring their infrared tracking hardware across various flight and racing titles. However, to help speed up your setup process, here are the most frequent topics our team helps resolve daily:

• How do I calibrate my USB infrared LED clip for high ambient light environments?
• What open-source software profiles work best for Digital Combat Simulator or MSFS 2020?
• How can I adjust deadzones and response curves to eliminate unwanted camera jitter?
• Where can I find order tracking details or shipping information for international deliveries?

While default software profiles handle general flying well, custom profile tweaks unlock true 6DOF precision. As a result, maintaining active communication through our customer contacts ensures your head tracking equipment operates at peak accuracy. Additionally, you can check our dedicated head tracking setup guides for instant troubleshooting steps, or visit the official OpenTrack software repo for core driver releases.

Our UK workshop builds, tests, and packages each track unit individually to guarantee maximum reliability before shipment. Therefore, if you experience unexpected hardware issues or require replacement parts, reaching out via our direct messaging form allows us to resolve your ticket quickly, keep your sim rig fully operational, and eliminate unnecessary downtime during your flight sessions.